Things You Need to Know

COVID Safety

We are a COVID Safe registered business. As per NSW public health orders, guests must be fully vaccinated until 15 December 2021. Please do not stay with us if you have any cold & flu symptoms, or any reason to believe you are at risk.

All guests must be registered with full name and mobile contact number. This also applies for private full house bookings.

Until NSW public health order restrictions lift, all guests, including full house bookings, must be fully vaccinated (exempt young children are exempt). We expect all guests to adhere to COVID safe etiquette.

We appreciate your co-operation and understanding of any further changes, which may be at short notice. 

If we are unable to accommodate you due to our business being closed, you will receive a full refund. 

 

Peace & Quiet

We are a relaxed and quiet place to stay. There are no TVs or radios etc. on purpose. Please bring ear/headphones to stream music or other content online.  Our house is a traditional weatherboard and not soundproofed. Definitely not a party hostel - do not stay here if you want to stay up late. All guests being considerate of others is essential, especially after 10pm. 

For full house private bookings, you may bring your own music system. However, noise restrictions still strictly apply after 10pm (11pm Fri/Sat), in respect of our neighbours.

 

No Children <16yrs - unless Full House Private Rental

Children and babies are welcome for private full house bookings only.

For hostel bookings, teenagers 16 years and over are OK for private room bookings only. Proof is required. There'll be no refund if you choose to disregard this advice.

Check In & Check Out

Check in is from 2pm. We have limited reception hours. In order to give our guests the most flexibility for check in, we have set up the following three options. Please let us know which option you'd like so we can make sure arrangements are made as necessary. Occasionally our reception hours vary, so please let us know. If reception is closed, we are usually still available by mobile phone for our guests.

1. Bag drop 10-11am; it is unlikely that your room will be ready

2. Self check-in 2-5pm or after 8pm; we require payment, full name, contact number & COVID vaccination proof for all guests to do this

3. Evening check in 5-8pm, just show up.

Please make sure we can contact you on the mobile phone number supplied or via email.

Check out is 10am.

 

Bathroom & Laundry

We include towels for all rooms (per booking not per day, please reuse).  Click here for a video of the bathroom and click here for a video of how far it is from the upstairs bedrooms.

We also have a washer/dryer for guests' use, at additional cost. To maximise use of solar electricity, during the day is best time to use them.

For full house private bookings, laundry use is also included in your rental.

 

Breakfast & Kitchen

We do not include breakfast in our rates, but do have a free simple choice of oats/muesli/cornflakes with milk (including soy), tea & instant coffee to get you started. 

Shared kitchen has gas stovetops, oven, microwave oven, rice cooker, pizza and baking trays, a small Bialetti type stovetop espresso, and a few small cafetieres, if you'd like to buy your own ground coffee. Salt, pepper, canola oil, plastic wrap and aluminium foil are also supplied. Click here for a video of the kitchen.

Supermarkets are about 10-15min walk (2min drive) from us.

The kitchen is closed for cleaning from 11am - 12noon (ish) daily. This doesn't apply to full house private bookings. 

Heating & Cooling

 

There are fans in each room for the warmer nights. Central heating throughout and extra oil heaters...and of course our fireplace in the main living room for cooler nights. We do not have air conditioning. 

Click here for Blue Mountains weather throughout the year and click here for current weather forecast for Katoomba... and don't forget to check out our webcam, too!

Payment & Cancellation

 

Bookings made via our website are charged on booking. Refunds are made without delay as per policies below for hostel bookings. Full house private bookings have different cancellation policies. Please refer to our standard agreement download. We recommend you have travel insurance to cover unexpected circumstances. 

All bookings made within 48hrs & All Non-Refundable bookings: No Refunds. No date changes. 

Full Rate:  You may change or cancel up to 48hrs prior (9am) to your stay.  After that time there will be no refund, or date change.

Cancellations due to COVID: Assessed individually. Proof may be requested, change of dates may be permitted. Refunds are at our discretion. If we are unable to be open, you will receive a full refund. 

 

Privacy Policy

Click here to view our privacy policy. Please note that we may ask for photo ID for any guest, at our discretion.