Things You Need to Know

How to Find Us 

We are on a residential street 550m (6-8min walk) from Katoomba station. We have made a video of the walk from the station to help you find us: Click here to see video or go to our website's contact page.

If you are driving, there is plenty of free street parking.

COVID Safety

We are a COVID Safe registered business. Please do not stay with us if you have any cold & flu symptoms, or any reason to believe you are at risk.

We expect all guests to adhere to COVID safe etiquette, and appreciate your co-operation and understanding of any further changes, which may be at short notice. If we are unable to accommodate you due to our business being closed, you will receive a full refund. 

 

Peace & Quiet

We are a relaxed and quiet place to stay. There are no TVs or radios etc. on purpose. Please bring ear/headphones to stream music or other content online.  Our house is a traditional weatherboard and not soundproofed. Definitely not a party hostel - do not stay here if you want to stay up late. All guests being considerate of others is essential, especially after 10pm. 

For full house private bookings, you may bring your own music system. However, noise restrictions still strictly apply for the verandah / noise transfer outside after 10pm, in respect of our neighbours. 

 

No Children <16yrs - unless Full House Private Rental

Children and babies are welcome for private full house bookings only.

For hostel bookings, teenagers 16 years and over are OK for private room bookings only. Proof may be required. There'll be no refund if you choose to disregard this advice.

Check In & Check Out & Reception Hours

We'd love to say hello during reception hours, but we also want to give you the flexibility to arrive when it suits you. Due to staff shortage, we're trying new hours. See footer for Reception Desk hours. If for some reason we are not at reception, you can still reach us on the mobile/ WhatsApp 0431 485 814.

Self check in is from 2pm. We'll email you instructions and the code by SMS to your mobile on morning of check in if you, if required.. Please add any special requests to your booking. We prefer dorms to check in by 10pm so as not to disturb others in the same room who may be trying to sleep.  ​Please make sure we can contact you on the mobile phone number supplied or via email.

Check out is 10am (11am on Sundays) for hostel bookings. Full house bookings have a 10am checkout. 

 

Bathroom & Laundry

We include towels for all rooms (per booking not per day, please reuse).  Click here for a video of the bathroom and click here for a video of how far it is from the upstairs bedrooms.

We also have a washer/dryer for guests' use, at additional cost. To maximise use of solar electricity, during the day is best time to use them.

For full house private bookings, laundry use is also included in your rental.

 

Breakfast & Kitchen

We do not include 'breakfast' in our rates, because people got confused. We do have a free simple choice of oats/muesli/cornflakes with milk (including soy), tea & instant coffee to get you started. 

Shared kitchen has gas stovetops, oven, microwave oven, rice cooker, pizza and baking trays, a small Bialetti type stovetop espresso, and a few small cafetieres, if you'd like to buy your own ground coffee. Salt, pepper, canola oil, plastic wrap and aluminium foil are also supplied. Click here for a video of the kitchen.

Supermarkets are about 10-15min walk (2min drive) from us.

The kitchen is closed for cleaning from 11am - 12noon (ish) daily. This doesn't apply to full house private bookings. 

Heating & Cooling

 

There are fans in each room for the warmer nights. Central heating throughout...and of course our fireplace in the main living room for cooler nights. We do not have air conditioning. 

Click here for Blue Mountains weather throughout the year and click here for current weather forecast for Katoomba... and don't forget to check out our webcam, too!

Payment & Cancellation

 

Payment is charged to the supplied credit card prior to check in, usually within the week prior. Refunds are made without delay as per policies below for hostel bookings. Full house private bookings have different cancellation policies. Please refer to your rental agreement. We recommend you have travel insurance to cover unexpected circumstances. 

All bookings made within 48hrs & All Non-Refundable bookings: No refunds. No date changes. ​

Full Rate:  You may change or cancel up to 48hrs prior (9am) to your stay.  After that time there will be no refund, or date change.

Cancellations due to COVID: If we are unable to be open, you will receive a full refund. Standard cancellation policies apply if you cancel. 

 

Privacy Policy

Click here to view our privacy policy. Please note that we may ask for photo ID for any guest, at our discretion.