Things You Need to Know
How to Find Us
We are on a residential street 550m (6-8min walk) from Katoomba station. We have made a video of the walk from the station to help you find us: Click here to see video or go to our website's contact page.
If you are driving, there is plenty of free street parking.
If you need additional assistance, or would to share anything privately for us to be aware of, please feel free. We will do our very best to accommodate your needs.
Unfortunately our 110 year old house, nor the street access, was not designed with accessibility in mind. We have a temporary ramp that can be installed to assist from the front path to the verandah. However, the front gate itself has not direct flat access as we are on the raised side of the footpath. There are stairs up from the street parking near 10 Lovel St, or a small ramp rather than gutter on the very corner of York St and Lovel St, outside 18 Lovel St. Inside the house, stairs lead to upstairs four bedrooms. The downstairs rooms are level entry with inward opening doors. Bathroom has small step into showers, or over a bath. Toilets are not wheelchair accessible.
Peace & Quiet
We are a relaxed and quiet place to stay. There are no TVs or radios etc. on purpose. Please don't play your stuff on speaker. Our house is a traditional weatherboard and not soundproofed. Definitely not a party place - do not stay here if you want to stay up late. All guests being considerate of others is essential, especially during quiet hours 10pm - 7am. The verandah and deck are off limits after 10pm, unless you're silent. This is in respect of nearby rooms, and our neighbours.
For full house private bookings, you may bring your own music system. However, noise restrictions still strictly apply for the verandah / noise transfer outside after 10pm, in respect of our neighbours.
Contactless Check In from 2pm - Free Bag Drop in the Morning
You do not need to see Reception to check in. We may not even be there. We'd love to say hello during your stay, but we also want to give you the flexibility to come and go when it suits you, not tied to reception desk hours. We have an easy contactless self check in system. You may check in from 2pm. Late arrival is no problem, although we'd prefer by 10pm for dorms, to be respectful of your room mates. We'll email you instructions & the code, and you'll get the code by SMS to your mobile for 2pm check in.
You may do a bag drop from 10am (11am Sundays) before check in. This is a free service and just a bag drop.
Check Out - Bag Storage / Day Rate
By 10am (11am Sundays) - check out. Return your key and be out of your room. Check with Reception (os SMS our 24/7 mobile if after hours) for bag storage. Depending on how busy we are, we may store at Reception or in the library cupboard. You can hang out in common areas until...
By 1pm - Pick up your bags. Unfortunately, time to say goodbye and leave No.14, unless you...
Want to store bags or hang out longer? Flat rate of $20 per person for up to 5pm. Must be booked in advance, and subject to availability. Consider booking another night, and have unlimited access ALL day.
Full house bookings always have a 10am checkout.
We need access to the house to get housekeeping done in time.
No Children <16yrs - unless Full House Private Rental
Children and babies are welcome for private full house bookings only.
For hostel bookings, teenagers 16 years and over are OK for private room bookings only. Proof may be required. There'll be no refund if you choose to disregard this advice.
Bathroom & Laundry
We also have a washer/dryer for guests' use, at additional cost. To maximise use of solar electricity, during the day is best time to use them. Also, they are not to be used during our quiet hours of 10pm-7am so as not to disturb upstairs bedroom with vibrations.
For full house private bookings, laundry use is also included in your rental.
Breakfast & Kitchen
We do not include 'breakfast' in our rates, because people got confused. We do have a free simple choice of oats/muesli/cornflakes with milk (including soy), tea & instant coffee to get you started.
Shared kitchen has gas stovetops, oven, microwave oven, rice cooker, pizza and baking trays, a small Bialetti type stovetop espresso, and a few small cafetieres, if you'd like to buy your own ground coffee. Salt, pepper, canola oil, plastic wrap and aluminium foil are also supplied. Click here for a video of the kitchen.
Supermarkets are about 10-15min walk (2min drive) from us.
The kitchen is closed for cleaning from 11am - 12noon (ish) daily. This doesn't apply to full house private bookings.
Heating & Cooling
There are fans in each room for the warmer nights. Central heating throughout...and of course our fireplace in the main living room for cooler nights. We do not have air conditioning.
Click here for Blue Mountains weather throughout the year and click here for current weather forecast for Katoomba... and don't forget to check out our webcam, too!
Payment & Cancellation
Payment is charged to the supplied credit card prior to check in, usually in the week prior. Refunds are made without delay as per policies below for individual bookings. Full house private bookings have different cancellation policies. Please refer to your rental agreement. We recommend you have travel insurance to cover unexpected circumstances.
All bookings made within 48hrs & All Non-Refundable bookings: No refunds. No date changes.
Full Rate: You may change or cancel up to 48hrs prior (9am) to your stay. After that time there will be no refund, or date change.
Non Refundable Rates: Charged immediately. No refund or date change.
Cancellations due to COVID: If we are unable to be open, you will receive a full refund. Standard cancellation policies apply if you cancel.
Long Term & Work for Accommodation
We have a maximum booking for individuals of 7 nights. Full house private rentals may book up to 4 weeks. We don't do long term. This is not to say that we don't love return bookings, but separate bookings don't change this policy. If you're essentially living in the area, we suggest you try co-living or larger hostels.
We don't do 'work for accommodation' swap arrangements.
Zero Tolerance for Anti-social, Rude & Entitled Behaviour
Do not mistake our kindness for weakness.