What you need to know for your stay

Coronavirus COVID-19 considerations

Please do not stay with us if you have any cold & flu symptoms. 

We are a COVID Safe registered business. All guests must be registered and we may ask for photo ID as additional security.

We have limited our five bed dorms to three, unless the booking is for one group of five.

Hand sanitiser is provided at entry to the hostel and in all rooms. Additional sanitiser wipes & hand sanitiser are provided in shared kitchen & bathroom.

We expect all guests to adhere to COVID safe etiquette in shared spaces.

We appreciate your co-operation and understanding of any further changes, which may be at short notice. 

Peace & quiet

We are a relaxed and quiet place to stay. There are no TVs or radios etc. on purpose. Streaming music or other content online must also not interrupt other guests.  Please bring ear/headphones. 

Our house is a traditional weatherboard and not soundproofed. Definitely not a party hostel - do not stay here if you want to stay up late. All guests being considerate of others is essential, especially after 10pm. 

No children

Experience has led to us keeping it simple and adults only. This is not negotiable on arrival, and there'll be no refund if you choose to disregard this advice. Teenagers may be OK for private room bookings, BUT give us a call first. 

Check in, check out & Reception hours

Reception is open 9-11am and 5-8pm.   Check in is from 2pm. However self check-in is available 2-5pm with some conditions, including photo ID for all guests sent beforehand. You will be sent instructions with your booking confirmation.

You may drop off your bags from 9am on the day of check in, and store them after check out. This is subject to availability, so please let us know if you'd like to use this free service.

Please make sure we can contact you on the mobile phone number supplied or via email.

Check in closes at 8pm, so please make arrangements for self check-in to arrive after 8pm, or you will be locked out and there will be no refund. 

Check out is 10am.

Bathroom, towels & laundry 

Unless you have booked our ensuite, you will use our large unisex bathroom which is downstairs. Please bring your own towels. We also have towels for hire by charity donation. Click here for a video of the bathroom and click here for a video of how far it is from the upstairs bedrooms.

We also have a washer/dryer for guests' use after 2pm daily, at additional cost.

Breakfast & kitchen

We include a simple breakfast in our price: a choice of oats/muesli/cornflakes with milk (including soy), tea & instant coffee. 

Shared kitchen has gas stovetops, oven, microwave oven, rice cooker, pizza and baking trays, a small Bialetti type stoevetop espresso, and a few small cafetieres, if you'd like to buy your own ground coffee. Salt, pepper, canola oil, plastic wrap and aluminium foil are also supplied. Click here for a video of the kitchen.

Supermarkets are about 10-15min walk (2min drive) from us.

The kitchen is closed for cleaning from 11am - 12noon (ish) daily.

Heating & cooling

There are fans in each room for the warmer nights. Central heating throughout and extra oil heaters...and of course our fireplace in the main living room for cooler nights. We do not have air conditioning. 

Click here for Blue Mountains weather throughout the year and click here for current weather forecast for Katoomba... and don't forget to check out our webcam, too!

Payment & cancellation

Bookings made via our website are charged on booking. Refunds are made without delay as per policies below. We recommend you have travel insurance to cover unexpected circumstances. 

All bookings made within 48hrs & All Non-Refundable bookings: Non-refundable. However, if you have made a mistake, and cancel within 4hrs of booking, we will allow it to be refunded. Otherwise no changes or refund.

Full Rate:  You may change or cancel up to 48hrs prior (9am) to your stay.  After that time there will be no refund.

Privacy Policy

Click here to view our privacy policy. 

 
 
 
 
 
 
 
 

info@14lovelst.com      +61 (0)2 4782 7104      Katoomba, Blue Mountains     © 2020 14 Lovel St