What you need to know for your stay

Coronavirus COVID-19 considerations

Please do not stay with us if you have any cold & flu symptoms. We would rather give you a refund.

We are a COVID Safe registered business. All guests must be registered and we may ask for photo ID (essential for self check in).

We are limiting our total capacity across the hostel. We have also limited our five bed dorms to three, unless the booking is for one group of five.

Hand sanitiser is provided at entry to the hostel and in all rooms. Additional sanitiser wipes & hand sanitiser are provided in shared kitchen & bathroom.

It is mandatory for all guests to adhere to distancing & hygiene etiquette in shared spaces.

We will update as per Government restrictions and advice, and appreciate your co-operation as this may be at short notice. 

Peace & quiet

We are a relaxed and quiet place to stay. There are no TVs or radios etc. on purpose. Streaming music or other content online must also not interrupt other guests.  Please bring ear/headphones. 

Our house is a traditional weatherboard and not soundproofed. Definitely not a party hostel - do not stay here if you want to stay up late. All guests being considerate of others is essential, especially after 10pm. 

No children

We are simply not set up for kids to be kids, and experience has unfortunately led to us keeping it simple for the benefit of all guests. This is not negotiable on arrival, and there'll be no refund if you choose to disregard this advice. Teenagers are probably OK for private room bookings, just give us a call first.

Check in, check out & Reception hours

Reception is open 9-11am and 5-8pm.   Check in is from 2pm. However self check-in is available 2-5pm with some conditions. You will be sent instructions with your booking confirmation.

You may drop off your bags from 9am on the day of check in, and store them after check out. This is subject to availability, so please let us know if you'd like to use this free service.

Please make sure we can contact you on the mobile phone number supplied or via email.

Doors are locked at 8pm, so please make arrangements with us to arrive after 8pm, or you will be locked out and there will be no refund. 

Check out is 10am.

Bathroom, towels & laundry 

Unless you have booked our ensuite, you will use our large unisex bathroom which is downstairs. Please bring your own towels. We also have towels for hire by charity donation. Click here for a video of the bathroom and click here for a video of how far it is from the upstairs bedrooms.

We also have a washer/dryer for guests' use after 2pm daily. $4 per wash includes powder, and $4 per dryer cycle.

Breakfast & kitchen

We include a simple breakfast in our price: a choice of oats/muesli/cornflakes with milk (including soy), tea & instant coffee. 

Shared kitchen has gas stovetops, oven, microwave oven, rice cooker, pizza and baking trays, and a small Bialetti if you'd like to buy your own ground coffee. Salt, pepper, oil, plastic wrap and aluminium foil are also supplied. Click here for a video of the kitchen.

Supermarkets are about 10-15min walk (2min drive) from us.

The kitchen is closed for cleaning from approx. 11am - 12noon daily.

Heating & cooling

There are fans in each room for the warmer nights. Central heating throughout and extra oil heaters...and of course our fireplace in the main living room for cooler nights. We do not have air conditioning.

Click here for Blue Mountains weather throughout the year and click here for current weather forecast for Katoomba... and don't forget to check out our webcam, too!

Payment & cancellation

Bookings made via our website are charged on booking. Refunds are made without delay as per policies below. We recommend you have travel insurance to cover unexpected circumstances. 

All bookings made within 48hrs: Non-refundable as it is unlikely we will be able to fill the vacancy. 

Non-Refundable 48hrs+ in advance: Although by definition non-refundable, if you have made a mistake, and cancel within 24hrs of booking, we will allow it to be refunded. Otherwise no changes or refund.

Full Rate:  You may change or cancel up to 48hrs prior (9am) to your stay.  After that time there will be no refund.


info@14lovelst.com      +61 (0)2 4782 7104      Katoomba, Blue Mountains     © 2020 14 Lovel St